Thursday, August 19, 2010

Customer Service with a Stare

Tomorrow night I am cooking dinner for the poker group I go to. I had a majority of the stuff in my cupboard, but I needed enough that I decided to head over to Woodman's, the local budget grocery store. I had planned to go Friday, but just got a bug up my butt and went tonight instead. It's less busy at night, and I was bored.

I went through the store and gathered all I needed (plus some). By the time I got to the checkout, I figured I had about $25-$30 in my cart. The guy started ringing it all up with that vacant-scanner-swipe-glazed-over look they all usually have. When it was all through, he said (vacantly), "That'll be $115.##." I about crapped myself. I said, "That can't be right! I didn't get $115 in groceries!" Which, frankly, should have been obvious. Who buys some cheese/dairy, some fruit, and some disposable utensils and spends $115? It was three re-usable bags not terribly full! Vacancy, my friends. The checkers are glorified cows who have no clue what they are doing.

The guy looked at me--you guessed it--vacantly. I just looked back at him while he slowly processed this. I was clearly an obstacle between him and going home. He finally looked at the receipt. I, being intelligent, quickly found the error. The top half of the receipt was stuff the guy in front of me bought and I had $87 in "prior balance" from his stuff. The cow-man brought over a manager to look at it. She, too, had the vacant look, so I explained the situation.

The guy protested that the prior customer had taken a receipt, so it must not be his mistake (uhhhh....right). The manager finally said to the bagger, "Sorry, Megan, you'll have to unload her bags so he can scan it all again and start over."

That's right, my friends. She did not apologize to me for the error or the delay. She did not even further acknowledge my presence. She simply apologized to her employee for having to do more work because of her colleague's vacancy and walked away.

I couldn't believe it. I have a low opinion of people, but that one got even me. I don't expect to have my ass kissed, and I didn't expect any kind of compensation, but a simple apology to a customer seems reasonable, right?

Optimism is futile.

1 comment:

Bloggirl said...

Maybe someday I should tell you about all my issues with my store. Nothing rings up right, everything is out of stock, not enough's ridiculous. I'm seriously considering Peapod. Long story short - I feel your pain.